Help Center
Quickly access guides, frequently asked questions, and essential workflows related to using AISurvey.
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Help Categories
Getting Started
Basic information for getting started with aiSurvey.
Survey Creation
Survey, question, and content creation.
Publishing and Sharing
Publishing surveys and sharing them with participants.
Participants and Responses
Participant, response, and data collection operations.
Analysis and Reporting
Analysis and reporting of survey results.
Account, Settings and Support
Account settings, authorization, and support operations.
Frequently Asked Questions
Click a question to view its answer.
aiSurvey is survey software designed to manage survey creation, publishing, participant response collection, analysis, and reporting from a single platform.
Yes. Before sending the survey to participants, use Preview to check question order, text, options, page transitions, and the overall appearance.
aiSurvey supports multiple choice, multiple selection, open-ended, short answer, Likert, matrix, date, and various other question types. Available types are shown on the survey editing screen.
After creating your survey and completing the necessary checks, open its publishing section. From there you can create the survey link and use the supported sharing methods.
Yes. You can generate a QR code for your survey link using the publishing tools and share it with participants.
You can view participant responses and generated summaries in the response, report, or analysis area of the relevant survey.
You can access results from the analysis or reporting section of the relevant survey. Available analysis tools may vary according to question type and data structure.
Use the relevant CFA screen for Confirmatory Factor Analysis. When building the model, the factor and item structure should be consistent with theory or previous analysis results.
From the question-mark icon in the top menu, select “Create Support Request”. You can create a request for a technical problem, support need, improvement suggestion, or another topic.
You can view surveys belonging to your account under “All Surveys” in the top menu and continue editing, publishing, or analyzing the relevant survey.
Conversion between supported question types is possible. Check whether the existing options and question structure are compatible with the target type before converting.
Yes. Use the supported ordering tools on the survey editing screen to change question positions and reorganize the survey flow.
Select the Likert or Matrix question type in the survey editor. Then configure scale options, row and column headings, and standard scale settings if needed.
A survey can be edited, but changes to the question structure while responses are actively being collected may affect interpretation of existing data. Take particular care when changing questions or options.
You can place the survey inside a suitable web page using the embed code available in the publishing options.
Individual response records can be reviewed within the survey’s reporting and response-viewing permissions. The information available depends on the survey’s anonymity and data collection settings.
In supported analysis workflows, suitable factors and items obtained from EFA can be transferred to the CFA screen. Review excluded items and the factor structure before transfer.
Yes. For accounts with the appropriate permissions and features, open-ended or qualitative responses can be reviewed in the relevant analysis screens.
Use the language selector in the top menu to switch between supported languages. The selected language is applied to the relevant text in the system interface.
Use the password reset option on the login screen to start creating a new password through the email address associated with your account.
The Viewer role is focused on viewing, while the Editor role allows changes in permitted areas. Exact permissions are applied according to the roles and permissions defined in the system.
Use the “Create Survey” option in the top menu. After entering the survey title and basic information, you can proceed to the screen for adding and editing questions.
On the survey editing screen, use the add-question tool, select the appropriate question type, and configure the question text, options, and other settings.
Enable the required option in the question settings to prevent participants from continuing without answering that question.
You can access and copy the main survey link from the publishing or sharing section of the relevant survey.
Depending on the survey’s publishing and access settings, methods that limit repeated submissions can be used. The selected method should be compatible with the anonymity and participant access model.
Yes. Depending on survey design and publishing method, anonymous surveys that do not directly collect participant identity can be created. If participant forms or personal information fields are used, anonymity should be evaluated accordingly.
For surveys with a suitable data structure, you can access Exploratory Factor Analysis (EFA) from the analysis section. Check indicators such as sample adequacy and missing data before analysis.
PDF and Word export options can be used on supported report screens. Available formats may vary depending on the report type.
In the Help and Support area of the top menu, open “My Requests” to view your existing support requests, their statuses, and updates.
Yes. Depending on your permissions and the templates available in the system, you can use ready-made survey templates and customize the selected template for your survey.
Yes. Saved questions can be duplicated using the appropriate copy tool. The copied question can then be edited independently.
Yes. In long surveys, you can divide questions across different pages to make the participant experience more manageable.
Conditional or adaptive flows can be defined for supported question types and survey structures. The next question or section can then be determined according to the participant’s response.
Yes. Using the supported publishing tools, you can send the survey link to participants by email, social platforms, or other suitable sharing channels.
From the participant management screen, you can add participant information using supported methods and manage the relevant participant structures.
Basic usage indicators such as survey view and response counts can be displayed on the relevant reporting and publishing screens.
For questions suitable for a Likert scale, distributions, scores, and other supported statistical outputs can be evaluated from the relevant analysis screen.
Depending on the analysis type, methods such as complete-case analysis, median imputation, or excluding suitable questions from the analysis may be used. Consider the effect of the selected method when interpreting results.
Open Account Settings from the user menu in the upper-right corner to manage the supported information associated with your account.
Users can collaborate through group and authorization features. Roles assigned to users determine their access levels.
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