Help Center

How do I create an AISurvey account?

Select Register in the top menu and enter your name, surname, email address and password. Activate your account through the verification link sent to your email.

Account and sign-in

What if I forget my password?

Select Forgot Password on the sign-in screen. Enter the email associated with your account and follow the password-reset instructions.

Account and sign-in

Where can I change my profile and email?

After signing in, open My Account from the profile menu. Use the Profile, Email and Password sections to manage the relevant information.

Account and sign-in

How do I create a new survey?

Open Create Survey from the top menu. Set the title and description, then add pages and questions.

Survey creation

Which question types can I use?

The survey builder includes multiple-choice, open-ended, short-text, dropdown, date, linear scale, Likert scale and matrix questions. Choose the format that fits your needs.

Survey creation

Can I reorder questions or change their types?

In the survey editor, you can move or delete questions and switch between supported question types. Check the preview after making changes.

Survey creation

Can I generate questions from text or AI?

Use Add Questions from Text in the survey builder for manual text input or AI-assisted generation. Review generated questions before publishing.

Survey creation

How can I check my survey before publishing?

Use Preview or Show to see the survey as a participant. Check page transitions, question types, required fields and any branching rules.

Publishing and sharing

How do I publish and share a survey?

Select Publish Survey for your prepared survey. Copy the participation link from the sharing screen or use available email, social, QR-code or embed options.

Publishing and sharing

Can a survey be published in multiple languages?

Manage the available publication languages in the Publishing Languages section of the publish-and-share screen. Preview the content in each language before publishing.

Publishing and sharing

Where can I find my surveys?

Open All Surveys from the top menu. View surveys you can access, use filters to find one, and open its management actions.

Survey management

Can I use survey templates?

Explore the available templates or template catalog under All Surveys. Preview a template and select Use This Template to create a new survey.

Survey management

How do I restore a deleted survey?

Open Deleted Surveys and select Restore for the relevant survey. Permanently deleted surveys or surveys past their retention period cannot be recovered.

Survey management

Where do I find responses and reports?

In All Surveys, open the relevant survey's actions menu and select Reports. Review the results in General Report and other reporting screens.

Analysis and reports

How do I use detailed reports and comparisons?

Open Detailed Report in the survey's Reports area. Use available filters and comparisons to examine responses by your selected criteria.

Analysis and reports

How do I access factor and other analyses?

Open Survey Analyses under Reports for available analysis screens. Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA) and other methods should be used when suitable for the data and their assumptions.

Analysis and reports

How do I change the interface language or theme?

Use the language selector in the top menu to choose a language and the theme icon to switch between light and dark appearance. AISurvey provides Turkish, English, German and Arabic resource translations.

Settings and support

How can I submit a technical issue or suggestion?

Open Create Support Request from Help and Support in the top-right menu. Select the appropriate issue, help, suggestion or other category. Track its status in My Requests.

Settings and support